Vacation Rental Management Services

Commission - 15%

A truly "hands off" experience!  I operate as the Guest Manager (entirely remotely) You will not have to worry about or think about your vacation rental on a daily basis. Your role will be only to answer questions that I have that I need your approval, pay the bills/do your own accounting annually, and provide references for services/item replacement resources if you prefer to. We would have someone else come in for maintenance, buy supplies when needed and check in on the home/do odds & ends when needed. Some people choose to pay someone monthly to be available to do that, where others pay them per use. This person needs to be available (or have their back up available) within a couple hours at all times for “emergency” needs (ex. The guests can’t get the doors to open/unlock). 
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Specific Duties That I Handle Included: 

• Management of one vacation rental site (preferably Airbnb). For multiple sites add 3% commission to the total per extra site (ex. Airbnb & VRBO= 18%). 
• Handling all guest communications including inquiries, questions, comments, concerns, follow-ups and thank yous. 
• 24/7 availability to guests during their stay via my personal phone  or my personal delegate (text or phone call). 
• Communication with guests before arrival to provide check-in procedures and information (ie. door code, wifi etc). 
• Ensuring a smooth transition for check-ins and check-outs to avoid negative reviews or complaints.
• Optimizing listing and pricing to maximize bookings and profits. Pricing will be guided by Airbnb Smart Pricing and/or your personal wishes.
• Scheduling and coordination of all turnover cleanings.
• Review of all guest stays (done within three days of receiving the cleaners feedback)
• Response to guest inquiries within 12 hours and guest questions within 24 hours to maintain response rate.  (Messages in the Airbnb/vacation rental system MUST remain unread by the owner for me to attend to- but can be emailed to owner to be monitoring). 
• Ensuring the calendar is up to date, including black out or repair dates. 
• Regular communication with property manager (or yourself) for property needs- ex. light bulbs, restocking items, small or large repairs, landscaping, grass cutting, snow removal. 
• Ensure all consumable/breakable items are restocked (ie. condiments, water bottles, coffee, tea, garbage bags, soap, toiletries, wine glasses, or any other necessities). Low levels will be reported to you or your designate for restocking. You will be responsible for purchasing these items.
• Management of damage claims and payment requests (You will have to call Airbnb to approve me as a point of contact first). 
• I will do everything in my power to achieve Superhost status and earn 5-star reviews.
• You are responsible for remote monitoring of thermostats, locks, cameras, etc. I will use these log in’s to ensure the guests are taken care of. 
• You are responsible for changing the door code as you prefer to, I will ensure the guests have the updated code as you provide it to me.

View Commission - 20%

Commission Notes:

• Commission is paid as a direct payout preference on Airbnb, which will occur directly to our bank account paid at the same time as your bank account. Airbnb tracks this information. Any missed payments (especially common at the start while banks are being approved) will be invoiced and due within 30 days. 
• Any other booking systems will be invoiced for commission on a monthly basis and payment will be due within 30 days. 
• Additional fees may apply for services outside of your agreed upon commission percentage payout. 
• Commission percentages are based on GROSS income which includes cleaning fees.  We factor this in when choosing the cleaning fee amount. 
• Privately paid and/or trade bookings will be assigned a value and agreed upon for the proper % payout.  A maximum of 5 privately unpaid bookings per year are permitted.  These are not managed by Erica and therefore she does not receive any commission (personal friends etc).
• The homeowner(s) are permitted to block time for personal use and no commission will be paid unless we are asked to manage anything during the homeowners stay.​